You just connected Customer City to your Salesforce and Gong instances. Now what? Start with these five detection rules. They're pre-built, require zero configuration, and catch the blind spots that have the highest impact on pipeline health.
Rule 1: Silent Champion Alert
Triggers when your primary contact hasn't responded to any communication in 5+ business days while the deal is in Negotiation or later. This catches the #1 blind spot in B2B sales. The default threshold is 5 days, but you can adjust based on your sales cycle length.
Rule 2: Unopened Proposal
Triggers when a contract or proposal sent via DocuSign or PandaDoc hasn't been opened within 3 business days. If your buyer hasn't even looked at the proposal, your close date is fiction.
Rule 3: Missing Decision-Maker
Triggers when no VP+ level contact has attended a call (via Gong) on deals over $100K that are in Proposal stage or later. Enterprise deals without executive engagement rarely close.
See your pipeline's blind spots
Customer City connects to your revenue stack and surfaces the silent failures killing your deals.
Rule 4: Stuck Stage
Triggers when a deal has been in the same stage for 30+ days with activity but no stage progression. This isn't the same as a dead deal - there's activity happening, but the deal isn't moving forward. Something is blocking it.
Rule 5: Single-Threaded Deal
Triggers when only one contact is engaged on deals over $50K. Multi-threading isn't just a best practice - it's a leading indicator of deal health. Single-threaded deals are 2x more likely to close-lost when the single contact changes roles or leaves.
What happens next
These five rules will surface your first blind spots within hours of connecting your tools. From there, you can tune thresholds, add custom rules, and expand to additional data sources. But start here - these five catch 80% of the highest-impact blind spots.