Today we're shipping Health Score v2 - a complete rebuild of how Customer City calculates deal health. The new model uses 7 weighted factors instead of the previous 4, giving you a more accurate picture of which deals are on track and which need attention.
The 7 factors
Each deal gets a score from 0-100 based on:
See your pipeline's blind spots
Customer City connects to your revenue stack and surfaces the silent failures killing your deals.
What's new
The biggest change is cross-stack signal weighting. Activity Recency now checks email, call, and meeting activity - not just CRM last-modified dates. Contact Coverage looks at Gong call attendees, not just CRM contact roles. Executive Sponsor checks Gong, email, and CRM together.
The result: health scores that reflect what's actually happening, not just what's been logged in Salesforce.
Health tiers
Health Score v2 is available now for all Customer City users. Existing scores will automatically recalculate with the new model.